Service Agreement

BACKGROUND

• The Client is of the opinion that the Contractor has the necessary qualifications, experience and abilities to provide services to the Client.

• The Contractor is agreeable to providing such services to the Client on the terms and conditions set out in this Agreement.

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IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the Client and the Contractor (individually the "Party" and collectively the "Parties" to this Agreement) agree as follows:

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SERVICES PROVIDED

• The Client hereby agrees to engage the Contractor to provide the Client with the following services (the "Services"): 

  • Contractor is responsible for the cleaning services at customer's homes, salon suites, and/or stand alone salons (brick and mortar).

• The Services will also include any other tasks which the Parties may agree on. The Contractor hereby agrees to provide such Services to the Client.

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TERM OF AGREEMENT

• The term of this Agreement (the "Term") will begin on the date of this Agreement and will remain in full force and effect until June 30, 2024, subject to earlier termination as provided in this Agreement. The Term may be extended with the written consent of the Parties.

• In the event that either Party wishes to terminate this Agreement prior to June 30, 2024, that Party will be required to provide 30 days' written notice to the other Party.

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PERFORMANCE

• The Parties agree to do everything necessary to ensure that the terms of this Agreement take effect.

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CURRENCY

• Except as otherwise provided in this Agreement, all monetary amounts referred to in this Agreement are in USD (US Dollars).

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COMPENSATION

• The Contractor will charge the Client for the Services as follows (the "Compensation"):

  • Payment Terms:

    • Contractors will receive 60% of the total job pay, minus processing fees.

    • Pay weeks run from Monday to Sunday.

    • Time input will be inputted by 10AM every Monday.

    • Providers will be paid every Friday.

• Invoices submitted by the Contractor to the Client are due within 30 days of receipt.

• In the event that this Agreement is terminated by the Client prior to completion of the Services but where the Services have been partially performed, the Contractor will be entitled to pro rata payment of the Compensation to the date of termination provided that there has been no breach of contract on the part of the Contractor.

• The Contractor will not be reimbursed for any expenses incurred in connection with providing the Services of this Agreement.

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CONFIDENTIALITY

• Confidential information (the "Confidential Information") refers to any data or information relating to the Client, whether business or personal, which would reasonably be considered to be private or proprietary to the Client and that is not generally known and where the release of that Confidential Information could reasonably be expected to cause harm to the Client.

• The Contractor agrees that they will not disclose, divulge, reveal, report or use, for any purpose, any Confidential Information which the Contractor has obtained, except as authorized by the Client or as required by law. The obligations of confidentiality will apply during the Term and will survive indefinitely upon termination of this Agreement.

• All written and oral information and material disclosed or provided by the Client to the Contractor under this Agreement is Confidential Information regardless of whether it was provided before or after the date of this Agreement or how it was provided to the Contractor.

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OWNERSHIP OF INTELLECTUAL PROPERTY

• All intellectual property and related material, including any trade secrets, moral rights, goodwill, relevant registrations or applications for registration, and rights in any patent, copyright, trademark, trade dress, industrial design and trade name (the "Intellectual Property") that is developed or produced under this Agreement, is a "work made for hire" and will be the sole property of the Client. The use of the Intellectual Property by the Client will not be restricted in any manner

• The Contractor may not use the Intellectual Property for any purpose other than that contracted for in this Agreement except with the written consent of the Client. The Contractor will be responsible for any and all damages resulting from the unauthorized use of the Intellectual Property

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RETURN OF PROPERTY

• Upon the expiration or termination of this Agreement, the Contractor will return to the Client any property, documentation, records, or Confidential Information which is the property of the Client.

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CAPACITY/INDEPENDENT CONTRACTOR

• In providing the Services under this Agreement it is expressly agreed that the Contractor is acting as an independent contractor and not as an employee. The Contractor and the Client acknowledge that this Agreement does not create a partnership or joint venture between them, and is exclusively a contract for service. The Client is not required to pay, or make any contributions to, any social security, local, state or federal tax, unemployment compensation, workers' compensation, insurance premium, profit-sharing, pension or any other employee benefit for the Contractor during the Term. The Contractor is responsible for paying, and complying with reporting requirements for, all local, state and federal taxes related to payments made to the Contractor under this Agreement

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RIGHT OF SUBSTITUTION

• Except as otherwise provided in this Agreement, the Contractor may, at the Contractor's absolute discretion, engage a third party sub-contractor to perform some or all of the obligations of the Contractor under this Agreement and the Client will not hire or engage any third parties to assist with the provision of the Services.

• In the event that the Contractor hires a sub-contractor:

  • the Contractor will pay the sub-contractor for its services and the Compensation will remain payable by the Client to the Contractor.

  • for the purposes of the indemnification clause of this Agreement, the sub-contractor is an agent of the Contractor.

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AUTONOMY

• Except as otherwise provided in this Agreement, the Contractor will have full control over working time, methods, and decision making in relation to provision of the Services in accordance with the Agreement. The Contractor will work autonomously and not at the direction of the Client. However, the Contractor will be responsive to the reasonable needs and concerns of the Client.

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EQUIPMENT

• Except as otherwise provided in this Agreement, the Contractor will provide at the Contractor’s own expense, any and all tools, machinery, equipment, raw materials, supplies, work wear and any other items or parts necessary to deliver the Services in accordance with the Agreement.

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NO EXCLUSIVITY

• The Parties acknowledge that this Agreement is non-exclusive and that either Party will be free, during and after the Term, to engage or contract with third parties for the provision of services similar to the Services.

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NOTICE

• All notices, requests, demands or other communications required or permitted by the terms of this Agreement will be given in writing and delivered to the Parties at the following addresses:

  • Hello Alford Cleaning & Towel Concierge LLC 

               301 South McDowell

               Suite 125-1149

               Charlotte NC 28204

• or to such other address as either Party may from time to time notify the other, and will be deemed to be properly delivered (a) immediately upon being served personally, (b) two days after being deposited with the postal service if served by registered mail, or (c) the following day after being deposited with an overnight courier

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INDEMNIFICATION

• Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and its respective affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement. This indemnification will survive the termination of this Agreement.

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ADDITIONAL CLAUSES

• Job Description:

  • The following job descriptions outline the scope and expectations for different types of cleaning services:

    • Standard Cleaning:

      • Standard cleaning includes regular maintenance tasks to maintain cleanliness and tidiness in residential or commercial spaces including all vertical surfaces.

      • Tasks typically include dusting, sweeping, mopping, vacuuming, surface cleaning, trash emptying, interior doors, outside cabinets, outside microwave, glass doors, mirrors, polish chrome, clean & polish stainless steel, and basic bathroom and kitchen cleaning.

      • It does not involve extensive cleaning of hard-to-reach areas or deep stains.

    • Deep Clean:

      • A deep clean involves a thorough and detailed cleaning process beyond routine maintenance.

      • It includes cleaning areas that are often overlooked during regular cleaning sessions.

      • Tasks may include cleaning inside appliances, scrubbing grout, washing walls, cleaning blinds, and removing accumulated dirt and grime.

      • Cleaning inside refrigerator, stove, microwave, dishwasher, fans, fixtures, and baseboards

    • Move Out/Move In Cleaning:

      • Move out cleaning refers to preparing a property for new tenants or homeowners by thoroughly cleaning all areas after tenants have vacated.

      • It involves a comprehensive cleaning of all surfaces, including floors, walls, windows, fixtures, and appliances.

      • Move-in cleaning entails cleaning and preparing a property for new occupants before they move in

      • It includes cleaning and sanitizing all areas to ensure a fresh and welcoming living space.

      • Includes all cleanings of a deep cleaning.

    • Salon Suite/Brick and Mortar Salon:

      • Cleaning a salon suite involves maintaining cleanliness and hygiene within an individual salon space.

      • Tasks typically include dusting and sanitizing surfaces, sweeping and mopping floors, emptying trash bins, and cleaning mirrors.

      • It may also involve tidying up styling stations, retail areas, and ensuring a clean and inviting environment for their clients.

      • Cleaning a brick and mortar salon involves maintaining cleanliness and hygiene in a larger salon establishment with multiple service areas.

      • Tasks typically include dusting and sanitizing surfaces, sweeping and mopping floors, vacuuming carpets, and cleaning common areas such as waiting areas, reception desks, and restroom facilities

      • It may also involve cleaning and disinfecting styling stations, shampooing areas, and treatment rooms.

  • Please note that the above descriptions serve as general guidelines for the respective cleaning categories. The specific tasks and requirements may vary depending on the client's preferences and any additional agreements made between the contractor and the client.

  • By agreeing to this service agreement, contractors acknowledge their understanding of the job descriptions and commit to delivering the appropriate level of cleaning based on the client's chosen service type.

• Dress Code and Professional Appearance:

  • Providers are responsible for maintaining a professional and uniform appearance for themselves and their team members while representing their respective companies.

    • The following guidelines outline the dress code expectations:

      • Providers are encouraged to wear clothing with their company's logo prominently displayed.

      • Dark-colored pants and/or shorts are acceptable options, ensuring a neat and well-groomed appearance.

      • Dresses are not permitted as part of the dress code.

      • It is essential for providers to dress professionally at all times and uphold proper hygiene standards.

      • Providers should ensure that their attire is clean, well-maintained, and in good condition.

      • Personal hygiene, including regular grooming, maintaining clean and tidy hair, and appropriate use of deodorant, is expected to maintain a professional image.

      • Providers should wear closed-toe shoes for safety and maintain a clean and presentable appearance.

  • Adhering to the dress code and maintaining a professional appearance is crucial in creating a positive impression on clients and fostering a sense of trust and credibility in the services provided.

  • By agreeing to this service agreement, providers acknowledge their understanding of the dress code expectations and commit to upholding a professional appearance for themselves and their team members at all times.

• Provider's Responsibilities:

  • Pre-Walk Through and Inspection:

    • Providers are required to conduct a pre-walk through at the client's location before starting the cleaning service.

    • The purpose of the pre-walk through is to inspect the premises, identify any existing damage or areas that may require extra attention, and note any additional tasks that need to be performed.

    • If additional work or adjustments to the cleaning service are necessary, providers must promptly notify a Hello Alford representative to ensure the correct pricing and service arrangements are made before commencing the cleaning.

  • Post Walk-Through for Quality Control:

    • After completing the cleaning service, providers are encouraged to conduct a post walkthrough with the customer, if the customer is available.

    • The post walk-through allows the provider and customer to review the work performed, ensuring customer satisfaction and reducing the likelihood of complaints or the need for reclean

    • During the post walk-through, providers should address any concerns or questions the customer may have and make note (as well as take pictures) of any feedback for future improvements

  • Cleaning with Speed and Efficiency:

    • Providers are expected to clean with speed and efficiency to ensure timely completion of tasks and maximize productivity.

    • Hello Alford will provide a cleaning checklist to guide the cleaning process, ensuring that all essential areas and tasks are covered during each service.

    • Providers should follow the provided cleaning checklist, paying attention to detail and delivering high-quality cleaning services.

  • By agreeing to this service agreement, providers acknowledge and accept these responsibilities, including conducting pre-walk through, notifying Hello Alford of any additional work, performing post walk-through for quality control, and adhering to the provided cleaning checklist for efficient and thorough cleaning.

  • Team Management:

    • Providers are responsible for managing their own team members, including their compensation, training, and adherence to the dress code and uniform requirements specified in this agreement.

    • Compensation for team members will be handled by the provider or the provider's company directly. Providers will be responsible for distributing payment to their team members accordingly

  • Insurance and Legal Requirements:

    • Providers must maintain general liability insurance coverage at all times to protect against any potential liabilities or damages that may arise during the course of their services.

    • Providers are also responsible for ensuring that their Employer Identification Number (EIN) remains active and in compliance with legal requirements.

  • Scheduled Zoom Meetings:

    • Providers must actively participate in scheduled Zoom meetings organized by Hello Alford

    • These meetings serve as an opportunity for communication, updates, training, and fostering a strong working relationship within the cleaning referral network.

  • By accepting this service agreement, providers acknowledge and agree to the responsibilities of managing their team, maintaining insurance coverage, ensuring the active status of their EIN, making timely payments to team members, and actively participating in scheduled Zoom meetings.

  • Supplies and Equipment:

    • Providers are solely responsible for providing all necessary cleaning supplies and equipment for themselves and their team members to perform the cleaning services outlined in this agreement.

    • It is the provider's responsibility to ensure that all cleaning supplies and equipment are in good working condition and meet the industry standards for safety and effectiveness.

    • Providers must maintain an adequate inventory of cleaning supplies, including but not limited to cleaning agents, brushes, mops, vacuum cleaners, and any specialized equipment required for specific cleaning tasks.

    • Hello Alford does not provide or replenish cleaning supplies or equipment for providers or their team members. It is the provider's responsibility to obtain and manage their own supplies and equipment.

  • By accepting this service agreement, providers acknowledge and accept full responsibility for providing and maintaining their own cleaning supplies and equipment necessary to fulfill the cleaning services required.

  • Performance and Termination:

    • Initial Rating and Performance Evaluation:

      • All providers will start with an "A" rating upon entering into this service agreement.

      • Providers' performance will be periodically evaluated based on various factors, including customer feedback, reliability, professionalism, and adherence to the terms of this agreement.

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